Transparency

Mission

Our mission is simple : to give you access to the best internet available in your area at the best possible price.

One service, one price

Here at oxio, there are no timed promotions. We work very hard to keep our prices competitive, and those prices are what you get. We make sure to keep them as low as possible all the while keeping the company viable. No more need for haggling over the cost of your plan on the phone for hours. Our best price is the one on our website, and it’s the same one for everyone.

Services you actually need

Here at oxio, we have no interest in selling you services you don’t need. We want your service to cater to your actual internet usage. We’re not trying to rope you into our system to then inflate your invoice. Furthermore, if ever your needs change, you can easily modify your plan to make it suit your situation.

Transparency

Here at oxio, we will never sneak about when it comes to pricing. We value transparency above all else, and we do not want to keep our pricing decisions opaque and under wraps. There will never be a change to what you pay without you being told about it in detail.

Transparency Feature and August 2nd Changes

Some of our plans are getting a little more expensive, and others a little more affordable. All current clients will keep their current price, unless their plan is one that goes down in price. Read on to learn more.

In 2019, the CRTC ruled that big telcos like Bell, Rogers, Videotron, Shaw, Cogeco, etc. must reduce the tariffs they imposed on independent internet service providers like us for access to their networks. This decision was a big step towards Canadian internet plans becoming more affordable, especially considering Canada has some of the most expensive plans in the world. However, this decision was cancelled in a complete 180 by the CRTC earlier this summer.

Following the 2019 ruling, all the big players appealed the decision. Fortunately, nothing came of it, and the appeal made its way to the Supreme Court of Canada, where it was once again refused. The independent internet providers had finally won, and we were pretty stoked!

Sadly, following the CRTC’s sudden change of mind, we are now facing increasing tariffs instead of decreasing ones, since we depend on the big players. Instead of getting plans that are more in line with the rest of the world, Canada is becoming even more expensive! That’s why we, at oxio, have created and are revealing today our Transparency Feature.

It’s our way of educating Canadian customers about the way the system works for internet providers. We're doing this because we want people to understand where their money is going and why their plans are so expensive. Because the complete opacity of the telco world has been a problem for far too long. Because we recognize the need to finally take steps to solve this.

Here’s our Radical Transparency Promise :

10 Mbps
30 Mbps
60 Mbps
120 Mbps
200 Mbps

Monthly Cost Breakdown

Network costs are determined by the Network Operator.

Network
$28
+
Logistics
$1
+
Hardware
$2
+
Marketing
$2
+
Payroll
$5
+
Profit
$2
=
Our Price
$40

oxio Price vs. Average Market Price

Statistics based on similar plans available elsewhere (promotions and shipping, rental, activation, and installation fees included).

Our Price
$40
Avr. Market Price
$46,49

The amounts shown in this feature are our estimated amortized costs and profits for a 5-year period. In reality, our initial activation costs amount to somewhere between $315 and $350, and we make no profits for about 24 months.


When we say that we “have to increase our prices,” it’s for a single reason : the viability of the company.

If a client is subscribed to our 30 Mbps plan for 5 years, we make an approximate profit of $210. If they stay with us for 3 years, we make a $70 profit. If they stay for 2 years, we make $0.

In oxio’s case, we aim for a return on investment of about 24 months. That means we are paying back the initial activation costs for a client during that period. In other words, any margin generated by selling our services doesn’t bring oxio a single dollar during the first two years of a client’s subscription. A client only generates profit after two years.

A margin is the amount of money left after we pay the network access costs every month. This margin is then used to pay for salaries, logistics, hardware, and marketing. What is then left is profit.

The network access costs are determined by the owners of the network infrastructures, which brings us back to the big telcos. Since the government heavily subsidized the construction of these infrastructures, the CRTC forces these big players to allow independent service providers to use them to ensure there is competition in the market. The CRTC also determines how much the big players can charge for access to their infrastructure. This is therefore an unavoidable cost that amounts to a large part of the cost of our internet plans.

The changes

Considering the CRTC has allowed the big players to increase their network access tariffs even more, we find ourselves having to change our plans to remain a viable company. Here are all the changes.

  • The 15 Mbps Internet plan becomes a 10 Mbps plan for $40/month.
  • The 30 Mbps Internet plan is going from $40 to $50/month.
  • The 60 Mbps Internet plan is going from $45 to $53/month.
  • The 120 Mbps Internet plan will drop from $65 to $63/month.

Just like for our April 5th 2021 price changes, none of our current clients will be affected by these changes (unless their plan is one going down in price.) We repeat! All our current clients will see no change to their invoices, unless the plan they are subscribed to becomes less expensive, since older prices are a vested right. Note that any plan change made by a client will result in a loss of their vested right. The new higher prices will directly apply to new customers.

Once again, we have to thank you for your support and love of a just and honest company that is working hard to change the way things are done.

May 1st 2021 Changes

Because we want your lousy experiences with previous providers to finally stop being associated to frustration, we are establishing a new money-back guarantee.

It is our ongoing mission to change up the world of telecommunications that has led us to this : a 60-day Money-Back Guarantee policy. It's our very own way of further cementing our dedication to offering a great service like no other. Like our little excellence badge, if you will.

As of the 1st of May, we will be replacing in Québec and Ontario our 30-day trial with this policy, so that you can subscribe to oxio completely stress-free. This policy was designed to give you ample time to try out our services, and to put your faith in us. As we are still offering a contract-less subscription system, getting a refund is very simple : just contact our customer service agents.

Modalities

All refund requests submitted within the 60 days following the activation date of your services will be honored.

Note that, as per usual, all equipment return costs are on us and refunds are issued only following the equipment's reception. In the event of equipment not being sent back, fees will be charged. Accounts with an unpaid balance cannot benefit from this policy and only one refund is allowed per client.

April 5th 2021 Changes

Some adjustments to parts of our offer in Québec will be made on the 5th of April 2021.

These changes apply only to our new clients. All current clients will not be impacted by these changes, as they are the ones who had faith in us in the beginning. We have decided to express our thanks by keeping their monthly fees the same.

The changes

  • The internet plan for 15 Mbps will go from $30 to $37 /month.
  • All TV plans, except the base one, will be $5 /month higher.
  • These changes will not affect clients subscribed before April 5th.

    Why

    The reason is simple. Ever since the beginning of the pandemic, internet consumption in Quebec has shot up by 33.92%, meaning that operating costs for network operators have also gone up. This situation forces us to revise our pricing plans to ensure that we can keep on providing our services all the way into the far future.

    It is with a heavy heart that we have come to this decision, but, at least, it allows us to truly prove to you that we are not mincing our words when it comes to honesty. We mean to tackle situations like these just so : with transparency and clarity.

    Our promise

    To defend the interests of Canadian consumers when it comes to internet network providers and the CRTC so that they can hold control over their internet services and pay only for what they really need. We want to see the things change and the status quo is our biggest opponent.

    Our Radical Transparency Promise.

    We believe everyone has the right to understand what they are signing up for. That’s why oxio wants to make sure customers know where their money goes and why they pay it—it’s all here.

    10 Mbps
    30 Mbps
    60 Mbps
    120 Mbps
    200 Mbps

    Monthly Cost Breakdown

    Network costs are determined by the Network Operator.

    Network
    $28
    +
    Logistics
    $1
    +
    Hardware
    $2
    +
    Marketing
    $2
    +
    Payroll
    $5
    +
    Profit
    $2
    =
    Our Price
    $40

    oxio Price vs. Average Market Price

    Statistics based on similar plans available elsewhere (promotions and shipping, rental, activation, and installation fees included).

    Our Price
    $40
    Avr. Market Price
    $46,49

    This breakdown is based on upfront costs amortized over a 5-year period and is the most accurate representation of our sustainable pricing model.