(Last modified on May 12, 2021)
Welcome to the Oxio website located at https://www.oxio.ca/ (the “Website”) which includes all subdomains present and future. We hope you enjoy your visit and use of the Website.
The Website is owned and operated by 9303-4338 Québec inc., a duly incorporated company based in Quebec (Quebec), Canada, doing business as Oxio. Where the present Policy refers to “Oxio” and “we”, it may refer to 9303-4338 Québec inc. and/or its officers, directors, employees, subcontractors, agents or representatives, depending on the context.
Where you (or you acting on behalf of a company or other organization) are in the process of purchasing any Oxio products, or if you subscribe to any of the Oxio services (collectively, the “Services”), you will be subject to the Services Terms and Conditions (the “Services Terms and Conditions”), which should be read in conjunction with this Policy.
Oxio reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes. If there are any significant changes to the Policy that materially affect the way we treat your information, you will be notified via email.
If you have any questions about the Policy or if you wish to inquire about and / or access any Personal Information (as defined hereinbelow) Oxio holds about you, please contact:
Oxio Customer Service
301-358 rue Jackson
Québec (Québec) G1N 4C5
Oxio takes your privacy and security of Personal Information very seriously. This Policy describes the limited ways the information is used and the limited access to such information in connection with the Website.
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Oxio when you are using or accessing the Website. This Policy also covers Oxio’s treatment of any Personal Information that Oxio may share with its business partners or other third parties under very limited circumstances as a result of your use or access to the Website.
This Policy does not apply to the treatment of information in connection with the Services. In such case, please refer to the Services Terms and Conditions.
Furthermore, this Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that Oxio does not own or control, including but not limited to any third-party websites or services that you elect to access through the Website or via a link from the Website (“Third-Party Website”), or to individuals that Oxio does not manage or employ. While we attempt to facilitate access or link only to those Third-Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third-Party Websites. We encourage you to carefully review the privacy policies of any Third-Party Website you access. We have named and provided links to the most important of these Third-Party Websites further in this Policy.
Finally, this Policy does not cover any Personal Information you send to Oxio via any non-secured mode of communications such as email, instant messenger or social networks, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to Oxio via these methods.
Oxio does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up for an account and making a purchase. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose, as detailed more specifically in the next section.
The following is a list of Personal Information collected from you when you use the Website and what we use it for. You acknowledge that you are submitting this Personal Information with your informed consent.
If you are in the process of purchasing Services, you will be required to enter some Personal Information in order to make a purchase, including: name, address, phone number and email address. In this Policy, such information is referred to as “Account and Order Information”. Account and Order Information is used to manage your account, to communicate with you information about your account, to respond to your questions or requests and provide customer service, to validate, confirm, verify, deliver, and track your order (including to arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone), and to send you related information, coupons, products or samples.
If you are in the process of purchasing Services, you will be required to enter the following information in order to purchase Oxio products: credit card number, credit card expiry date, security (CVV) number, and billing address if different from your address. In this Policy, such information is referred to as “Billing Information”. Billing Information is only used to process the credit card transaction for your purchase(s). For more details on the treatment of your Billing Information, please see the “Secured Payments” section further below in this Policy.
For the purposes of this Policy, Account and Order Information, as well as Billing Information may all be considered Personal Information.
Oxio uses only industry best practices (physical, electronic and procedural) in keeping any data collected via the Website (including Personal Information) secure. In addition, Oxio uses third party vendors, service providers and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security, both electronic and physical. You acknowledge that our third-party vendors and hosting partners may be located in jurisdictions or countries where the privacy laws may not be as protective as those in your home province, state, country or other governmental jurisdiction.
Oxio automatically collects certain information using third-party analytics programs such as Google Analytics, to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. Oxio also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and the specific pages on the Website with a view to introducing improvements.
Except as provided in the next paragraph and the sections in this Policy regarding Security and Encryption of Information, Secured Payments, Mailing List Management and SMS Communications, Oxio does not divulge any Personal Information gathered via the Website to third parties. Moreover, Oxio does not sell, rent, trade or license any Personal Information collected via the Website regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of Oxio are responsible for the management and development of the Website and the processing and delivery of your order(s), and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.
Oxio may use third party to manage our mailing list and send out emails. Personal Information (your name and email address) is transferred to such third party in order for the mailing list to function properly. Your Personal Information is only used to send out emails properly; it is our understanding that such third parties do not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party.
You may unsubscribe from Oxio’s mailing list at any time, by following the link at the bottom of all Oxio emails. Please note if you unsubscribe from Oxio emails, you may not receive important information about your account.
Oxio is committed to ensuring that we respect anti-spam legislation, specifically the Canadian law informally known as Canada’s Anti-Spam Law (“CASL”, S.C. 2010, c. 23). If you believe you have received emails from us in violation of this law, please contact us using the contact information further up in this Policy.
Oxio may use third party software for sending out communications via SMS. Personal Information (your mobile number) is transferred to such third party in order to send out the SMS communications properly. Your Personal Information is only used to send out the SMS communications properly; it is our understanding that such third-party software does not use this Personal Information for any other purpose, and will not transfer or sell your Personal Information to any other third party.
Oxio uses storage and tracking technology (“cookies”) on the Website and by using the Website, you agree to their use. Cookies are small text files placed on your hard drive when you visit a website, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer.
You have the following rights with respect to your Personal Information:
Please note that deletion of your Personal Information may make it impossible for you to use the Website or the Services.
Despite Oxio' best efforts to ensure that third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Oxio cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.
Oxio, and / or its respective officers, directors, shareholders, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any losses or damages (pecuniary or otherwise) resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
This Policy and Oxio’s practices in general are designed to be in compliance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”, S.C. 2000, c. 5) and Quebec’s An Act Respecting the Protection Of Personal Information in the Private Sector (R.S.Q. c. P-39.1). If you have any questions regarding this compliance, please contact us using the contact information further up in this Policy.
© 9303-4338 Québec inc. doing business as Oxio