How to switch to oxio?

From the reception of your equipment to the activation of your services, this is how it goes.
Sign up to oxio.

Sign up to oxio.

We've worked hard to make it possible for you to subscribe to the oxio services of your choice entirely online in just a few minutes. Our subscription form will guide you step by step. And if you ever have a question, our customer care agents are just a click away.

Get your equipment by actual mail.

Get your equipment by actual mail.

Shortly after you sign up, your equipment is delivered to you. This includes at least a modem and a router (since they are included in your package) but there may be more depending on the services you have chosen.

A technician might drop (only if necessary).

A technician might drop (only if necessary).

It is possible that a technician appointment may be required to install and activate your services in your home. You will know if this is necessary during your registration and you will be able to choose some time windows that suit you.

Plug in your shiny new oxio equipment.

Plug in your shiny new oxio equipment.

Already in the final stage! We will confirm by email when it is time to connect your equipment. Don't worry, it's as easy as pie. An instruction manual is provided.

Your questions answered.

How do I know if my address is served by oxio's services?

How do I know if my address is served by oxio's services?

You can check with our subscription form! The first step is to validate your address. You'll know right away if you can get oxio.

Verify my address.
How do I know if I need a technician visit? What does it involve?

How do I know if I need a technician visit? What does it involve?

When do I have to cancel my services with my old provider in all this?

When do I have to cancel my services with my old provider in all this?

How long does it take to switch to oxio?

How long does it take to switch to oxio?

Why do I have to pay my first month's invoice when I subscribe?

Why do I have to pay my first month's invoice when I subscribe?

Connecting your equipment.

Don't worry, connecting your equipment is easy as pie. We've prepared some easy-to-follow guides just for you. In fact, you can find them below.

Internet

Internet

Your internet has been activated? It's time to connect your modem and router.

Download
oxio TV

oxio TV

It's time to enjoy the big screen. Connect your TV receiver and bingo!

Download
Home phone

Home phone

Installing your oxio home phone is pretty easy. You might even say you could “phone it in.” LOL.

Download