Help Centre.
Find everything you need to know about your oxio internet service
in our short & simple articles.
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oxio support: Your problem is our priority.
💬 Connect online, 7 days a week!
Customer Care: 8am - 7pm
Tech Support: 8am - 10pm
Self-serve options.
From burning questions to technical issues, we’ve got the resources to help.
Status page.
Check for major outages on oxio’s network, website maintenance, or to see if we’ve tripped on a wire.
See what’s happeningNeed support asap?
Got general questions, need to tweak your account settings, or running into an unexpected issue? Our Customer Service team has your back.
Chat.
Get oxio support from
online agents eager to help!
Connect meonline agents eager to help!
In case you don’t have Wi-Fi or data.
SMS.
Text us at your convenience.
We don’t offer phone support or use a call centre.
1 (877) 799-6033We don’t offer phone support or use a call centre.
🎉 Questions still popping up like confetti?
We’re where you are. Online.
For more general questions about service, billing, and account management, you’ll want to get in touch with our friendly Customer Care team!
If you’ve got an issue with your oxio internet, or your activation isn’t going smoothly, you can connect with our savvy Tech Support team!
To get in touch with either team, choose from one of the following options:
- Live chat - Connect with us using our online chat.
- SMS - Drop us a text at 1 (877) 799-6033.
Whether you need faster speeds or just want to save more monthly, change your oxio plan at any time right from your Client Portal.
oxio customers get 1 free speed change every 90 days. And, if you really need to change it a 2nd time in this timeframe, it's only a charge of $5 to your next monthly bill.
Read our help centre article: https://aide.oxio.ca/en/article/how-can-i-upgrade-or-downgrade-my-speedplan-mzzxv1/
We’re dedicated to offering the best customer support possible.
That includes no phone queues, no transferring to another department, and no “accidental hangups”. We’re 100% online, so don’t try to call us!
Find out more below on how this benefits you and why it suits us.
Read our help centre article https://aide.oxio.ca/en/article/why-cant-i-call-customer-care-yturng/
Check how fast the download and upload speeds are on your device using our speed test page!
For the most accurate results, try to use it on a device hardwired directly to your router!
oxio internet service requires the use of our provided modems. You’re free to use your own router, but we’ll still send an oxio one anyway. It’s great as a backup or for running diagnostics down the road.
Read our help centre article: https://aide.oxio.ca/en/article/can-i-use-my-own-modem-or-my-own-router-4pcozl/
We want to be the first internet provider you'll actually like.
Let our emails seduce you.