We’re where you are. Online.

For more general questions about service, billing, and account management, you’ll want to get in touch with our friendly Customer Care team!

If you’ve got an issue with your oxio internet, or your activation isn’t going smoothly, you can connect with our savvy Tech Support team!

To get in touch with either team, choose from one of the following options:

1. Live chat - Connect with us using our online chat.
2. SMS - Drop us a text at 1 (877) 799-6033.

Whether you need faster speeds or just want to save more monthly, change your oxio plan at any time right from your Client Portal.

Read our help centre article: https://aide.oxio.ca/en/article/how-can-i-upgrade-or-downgrade-my-speedplan-mzzxv1/

We’re dedicated to offering the best customer support possible.

That includes no phone queues, no transferring to another department, and no “accidental hangups”. We’re 100% online, so don’t try to call us!

Find out more below on how this benefits you and why it suits us.

Read our help centre article https://aide.oxio.ca/en/article/why-cant-i-call-customer-care-yturng/

Check how fast the download and upload speeds are on your device using our speed test page!

For the most accurate results, try to use it on a device hardwired directly to your router!

oxio internet service requires the use of our provided modems. You’re free to use your own router, but we’ll still send an oxio one anyway. It’s great as a backup or for running diagnostics down the road.

Read our help centre article: https://aide.oxio.ca/en/article/can-i-use-my-own-modem-or-my-own-router-4pcozl/