I am a customer care specialist with Telephonophobia.
At oxio we’re convinced that online customer service is better. I hate talking on the phone–I should know, I did it for 5 years at another company. Here’s my perspective as a customer care specialist at oxio and I hope I can convince you that, yes, online customer care is better.
Structuring our software department.
At oxio, we’re pretty obsessed with optimization. So we treated the organization of our software dev. department as a resource optimization problem. Obviously. We went back to basics and are confident about our answer. (It’s all about productivity, accountability, autonomy.) You could take my word for it, or you can read more about it.
Breaking up with my boss. My oxio hiring story.
Breaking up with your boss isn’t easy, but it just might get you the job. Just like that statement, the hiring process at oxio is nothing short of unordinary. Come take a dive into our unique application process and find out what our management really looks for. (HINT: it’s not your resume.)
oxio and A-Players.
A-Players are all the rage, and for good reason. oxio wants to work with the best and brightest, but… how do you even start defining that in the context of a company? Read on for our CEO Marc-André’s take.
A day in the life of a customer care agent.
Go-Karts in the office? Zero scripts? Empathy, emojis, and...Brad Pitt? Find out about these and more by taking a look into a day in the life of our customer care agents.
Demystifying oxio's stock option plan.
What the heck even is a stock option plan? We’re breaking down oxio’s ESOP step by step.